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Policies

Shipping

Every effort is made to ensure all products shown in the catalog are in stock and ship same or next day after receiving payment. Out of stock products are automatically removed from the catalog and search pages. In the event a product is found to be out of stock and cannot be shipped within three days you’ll be notified and given the option of waiting or receiving a full refund with our apologies. If for some reason an out of stock item cannot be reordered we will issue a full refund. We offer UPS and USPS as shipping options during the checkout. Please note however some items are listed in the catalog as UPS only and we reserve the right to ship those specific items UPS regardless of the shipping preference selected.

Returns

Our goal is to ensure your satisfaction. If there is a issue with your product please contact us within 3 days of receipt. Every effort is made to accurately describe our products and when possible multiple photos are provided to assist you in making a informed decision on your purchase. If any parts are missing or appear defective please let us know immediately so we can identify the issue and make it right or arrange for replacement parts.
All returned products must be in the original shipping containers with all packaging materials and all items included with the product.
Reimbursement will be a full refund of the products purchase price. There are no restocking fees but please note that shipping is non refundable.

Privacy

Unless required by law your information is not shared or sold to third parties or used in any manner other than to process your orders. Below is our privacy policy.

Information Collection

Stitch-R-Stuff and more is the sole owner of the information collected. We collect information from our users at different points on our Web site during the checkout process.

Order

We request information from the user on our order form. A user must provide contact information such as name, email, shipping address and financial information such as credit card number and expiration date. This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, the information is used to contact the user. Credit card information is not stored after completion of the order.

Registration

As a customer convenience we provide the option to register and create a unique password. This provides the user the ability to enjoy a rapid checkout without reentering billing information (other than credit card number if applicable) in future visits to Stitch-R-Stuff and more. Once again we do not store credit card information after the order.

Communications from the Site

Special Offers and Updates:

For customers that create a account we send out a welcoming email and a monthly newsletter of which you can opt out at any time. On rare occasions it may necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature.

Notification of changes:

In the event of a change in policy registered users will be notified by e-mail. If requested to do so your user information will be removed from the database. It is up to the user to ensure the email on record as active and up to date in order to receive such notices.

Customer Service

We communicate with users when required or requested to provide services and in regards to issues relating to their account via email or phone, in accordance with the users wishes.

How secure is information about me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. Of course, we transmit the credit card number and billing information to the credit card company during order processing. Shipping information is also provided to UPS or USPS for the purpose of delivering your purchase. It is important for you to protect against unauthorized access to your password and to your computer. If using a shared computer be sure to sign off when finishing your session.

Information Collection and Use

Sharing and legal Disclaimer:

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Aggregate Information (non-personally identifiable):

We do not currently share aggregated demographic information with our partners, but we retain the right to share aggregate information without additional notice to the user. This is not linked to any personally identifiable information. Below are the instances in which we will share users' personal information:

Third Party Intermediaries:

We use USPS or UPS to ship orders, a credit card processing company is utilized to bill customers for goods and services. In addition some products we provide are shipped factory direct from the manufacturer. These manufactures do not retain share, store or use personally identifiable information for any purpose except to process your orders.

Business Transitions:

In the event Stitch-R-Stuff and more goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in some instances, be part of the assets transferred. Users will be notified via email or prominent notice on our web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out

Correcting/Updating/Deleting/Deactivating Personal Information:

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information.
This can be done by emailing us and requesting to be remove from our customer base.